Professional Properties

Meet Our Team

A New Breed of Agent

01332 300170

Professional Properties

Over 85% of property searches now start online. The online property portals make it easier for tenants to search for available properties and footfall into high street offices is now minimal.

Electronic signatures allow the signing of tenancy agreements and other documentation to be done remotely on smartphones, tablets and computers. This removes the requirement for tenants and landlords to visit our office, should they wish to sign digitally.

However, one thing technology cannot replace is experienced staff who know the letting industry inside out, as well as having unrivalled local knowledge of the areas in which we operate throughout Derby and Burton-on-Trent. Embracing new technology has allowed us to focus on the customer facing roles thus improving our service for both landlords and tenants. Having all our staff in the same building also improves internal communications, efficiency and productivity thus enhancing the customer journey.

 

Our Tenancy Management Department oversees the tenancy from the day of move in right through until the day the tenant moves out and the property is re-marketed.

The team does not simply deal with maintenance issues, the team ensures that the property is compliant with the 150 plus pieces of government legislation as well as ensuring that any correspondence or dialogue between landlord and tenant is efficient and accurate.

Many agents outsource the property management function of the business, especially the larger, corporate agents. At Professional Properties, we firmly believe that keeping the management of the properties in house represents a much better option for all parties concerned. Landlords and tenants have a local contact who is always there should the unexpected arise and the overseeing of all necessary repairs and maintenance is much easier to control.

All Accounts functions are also performed in house for ultimate control. Landlords are paid EVERY WEEKDAY so that rental monies are received in landlord’s accounts as soon as possible. Many agents pay landlords weekly and some, even monthly!

 

“What does the customer want and how can we deliver it?”

We always see Opportunities NOT Obstacles. Whilst other agents may say it can’t be done, we say “How can it be done?”. There is usually a way to resolve anything.

Professional Properties is an independent, family owned business. We put Service BEFORE Shareholders and treat our customers as individual people and not just a number.

We aim to make a Difference EVERY Day; to help someone achieve their goals in whatever way we can. That is the Professional Properties approach… and we love it!

We are passionate about the quality of service that we offer and we always listen to what our customers have to say. By listening, we change, we improve and we deliver.

*All telephone calls are recorded for training and monitoring purposes.

Dedicated Lettings Team

Our portfolio management teams are focused on letting properties. The team arrange the viewings right through to accompanying the tenants when they move in to their new home.

Comprehensive Referencing

Detailed referencing gives an insight into the applicant's suitability to rent the property and equips the landlord with the information to make an informed decision prior to moving in.

Detailed Feedback

Feedback is an essential part of the letting process, particularly on viewings, to enable us to filter potential tenants. A landlord should always expect full, honest and balanced feedback.

Regular Property Inspections

Our detailed, photographic periodic Inspections will show whether the tenants are abiding by the tenancy agreement as well as showing how they are looking after your property.

Comprehensive Photographic Inventory

The importance of a properly prepared inventory cannot be underestimated. We prepare reports that are robust and defensible as they will be relied upon in a deposit dispute.

Ongoing Training

Our team all train to achieve the Level 3 Technical Award in Lettings and Management. Each team member spends an hour EACH WEEK undertaking internal training.

What our customers say

Our team are Here To Let Properties!

Professional Properties have an experienced team ready to help with your requirements. Whether it is letting a property for a landlord, finding a new home for a tenant, expanding a property portfolio or arranging to fix a leaking tap!

Meet our Team…

Susan Cope

Managing Director

Jane Mason

Lettings Director

Simon Joyce

Property Director

Daren Cope

Finance Director

Kelsey Farnsworth

Bravo Team Leader

Steven Fletcher

Portfolio Manager - Bravo

Will Quinn

Portfolio Manager - Bravo

Jodie Downey

Portfolio Manager - Bravo

Lucy Sproat

Echo Team Leader

Chris Allison

Portfolio Manager - Echo

Daniel Loftus

Portfolio Manager - Echo

Joshua Wade

Portfolio Manager - Echo

James Cope

Sierra Team Leader

Kirsten Phelps

Portfolio Manager - Sierra

Scott Yeomans

Portfolio Manager - Sierra

Tom Bailey

Portfolio Manager - Sierra

Laura Clarke

Accounts Manager

Sally Crawford

Property Inspector

Jackie Donnelly

Property Administrator

Nicola Hill

Business Development