Meet our

Tenancy Management Team

A New Breed of Agent

01332 300196

Professional Properties

Our Tenancy Management Department oversees the tenancy from the day of move in right through until the day the tenant moves out and the property is re-marketed.

The team does not simply deal with maintenance issues, the team ensures that the property is compliant with the 150 plus pieces of government legislation as well as ensuring that any correspondence or dialogue between landlord and tenant is efficient and accurate.

Many agents outsource the property management function of the business, especially the larger, corporate agents. At Professional Properties, we firmly believe that keeping the management of the properties in house represents a much better option for all parties concerned. Landlords and tenants have a local contact who is always there should the unexpected arise and the overseeing of all necessary repairs and maintenance is much easier to control.

All Accounts functions are also performed in house for ultimate control. Landlords are paid EVERY WEEKDAY so that rental monies are received in landlord’s accounts as soon as possible. Many agents pay landlords weekly and some, even monthly!

Regular Property Inspections

Our detailed, photographic periodic Inspections will show whether the tenants are abiding by the tenancy agreement as well as showing how they are looking after your property.

Comprehensive Photographic Inventory

The importance of a properly prepared inventory cannot be underestimated. We prepare reports that are robust and defensible as they will be relied upon in a deposit dispute.

Ongoing Training

Our team all train to achieve the Level 3 Technical Award in Lettings and Management. Each team member spends an hour EACH WEEK undertaking internal training.

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Professional Properties is a team of
focused individuals with one goal:

“What does the customer want and how can we deliver it?”

 

We always see Opportunities NOT Obstacles. Whilst other agents may say it can’t be done, we say “How can it be done?”. There is usually a way to resolve anything.

Professional Properties is an independent, family owned business. We put Service BEFORE Shareholders and treat our customers as individual people and not just a number.

We aim to make a Difference EVERY Day; to help someone achieve their goals in whatever way we can. That is the Professional Properties approach… and we love it!

We are passionate about the quality of service that we offer and we always listen to what our customers have to say. By listening, we change, we improve and we deliver.

*All telephone calls are recorded for training and monitoring purposes.


What our customers say

Our team are Here To Keep You Compliant!

Professional Properties have an experienced management team ready to help with your requirements. Whether it is letting a property for a landlord, finding a new home for a tenant, expanding a property portfolio or arranging to fix a leaking tap!

Meet our Tenancy Management Team…

Susan Cope

Managing Director

Kelly Bacon

Account Manager

James Cope

Senior Property Manager

Daren Cope

Finance Director

Chris Allison

Property Manager

Steven Fletcher

Property Manager

Scott Yeomans

Property Manager

Sally Crawford

Property Inspector